SERVICE MANAGER
Overview
We are looking professionals for the role of Service Manager to define, manage and coordinate the delivery of IT services, with the goal of meeting business needs. Specifically, we require proven experience in IT Service Management processes.
Specific Skills
- Experience in leadership and coordination roles;
- Fluency in English;
- Team-work oriented and strong leadership skills;
- Analytical and problem solving skills.
Responsible For
- Manage the process of mapping business services;
- Lead the strategy, design e implementation of the service;
- Manage the activities of collecting, analysing and presenting data of IT services;
- Carry out the reporting activities related to service management;
- Improve processes for identifying, analysing and resolving recurring problems in the IT infrastructure;
- Improve critical incidents management;
- Meet with different units to identify opportunities for improvement;
- Customize ServiceNow tool to fit specific business needs.
Education Level
Information Technology or Management Technology Degree.
Job Location
Full Remote
Job Level
Senior